Patient Bill of Rights and Responsibilities
NPS Pharmacy 09/2021
PATIENT BILL OF RIGHTS AND RESPONSIBILITIES
To ensure the finest care possible, as a Patient receiving Pharmacy Services, you should understand your role, rights and responsibilities involved in your own plan of care.
PATIENT RIGHTS
To select healthcare providers including an attending physician and your pharmacy
To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference or physical or mental handicap
Be informed, both orally and in writing, in advance of the product being provided, of the charges, including payment expected from third parties and any changes for which the client/patient will be responsible
Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client/patient property.
Receive information about the scope of services as well as products the organization will provide and specific limitations of those services
Receive appropriate product without discrimination in accordance with physician orders, if applicable
Be informed of any financial benefit when referred to an organization
Have one’s property and person treated with respect, consideration, and recognition of client/patient dignity and individuality
To assist in the development and periodic revision of your plan of care that is designed to satisfy, as best as possible, your current needs, including management of pain
To be provided with adequate information from which you can give your informed consent for commencement of services, the continuation of services, the transfer of services to another health care provider, or the termination of services
Voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, personnel, or service without restraint, interference, coercion, discrimination, or reprisal
Have grievances/complaints regarding products that are (or fail to be) furnished, or lack of respect of property investigated
Be fully informed in advance about care/services to be provided, including the disciplines that furnish care and the frequency of visits as well as any modifications to the plan of care
Be able to identify personnel members through proper identification
Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information
Be advised on organization’s policies and procedures regarding the disclosure of clinical records
Refuse care or treatment after the consequences of the consequences of refusing care or treatment are fully presented
Be fully informed on one’s responsibilities
PATIENT RESPONSIBILITIES
To provide accurate and complete information regarding your past and present medical history
Submit forms that are necessary to receive services and notify of any changes
To participate in the development and updating of a plan of care
To communicate whether you clearly comprehend the course of treatment and plan of care
To comply with the plan of care and clinical instructions and maintain any equipment supplied
To accept responsibility for your actions, if refusing treatment or not complying with, the prescribed treatment and services
To respect the rights of Pharmacy personnel
To notify your Physician and the Pharmacy with any potential side effects and/or concerns
To notify the treating provider of participation in the services provided by the pharmacy